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Privacy Policy

🛡️ Privacy Policy

Last updated: 1st May 2025

At OTB Coaching, we’re committed to protecting your privacy and handling your personal data with care. This policy explains what information we collect, how we use it, and your rights under UK data protection laws.

1. Who We Are

OTB Coaching provides football coaching services for children. If you have any questions about how we handle your data, contact us at:

📧 info@OTBCoaching.co.uk

If you need our business address for a data-related request, please email us directly.

2. What Data We Collect

We collect personal data when you:

  • Book sessions or sign up for events

  • Make an enquiry

  • Subscribe to updates or resources

This may include:

  • Parent/guardian name, email, phone number

  • Child’s name, age, date of birth, football experience

  • Medical or special requirements

  • IP address and device/browser info

3. How We Collect It

  • Online forms

  • Email communication

  • Booking and CRM systems (e.g. LoveAdmin)

  • Analytics tools (Google Analytics, Meta Pixel)

4. Why We Collect It

  • To manage bookings and communication

  • To deliver services safely and efficiently

  • To send updates, offers or resources (with opt-out)

  • To understand and improve our website

5. How We Store and Protect Your Data

We use encrypted cloud-based platforms like LoveAdmin. Users can access, change, or delete their data through their account. We take steps to keep data safe and secure.

6. How Long We Keep Your Data

  • Bookings & customer support: up to 5 years after your last session

  • Mailing list subscribers: up to 5 years after last interaction or until you unsubscribe

  • Child medical & participation info: up to 5 years after last session

7. Who We Share It With

We don’t sell or share your data with advertisers.

We do use trusted platforms (e.g. LoveAdmin, email providers, analytics tools) to deliver our services — all of which comply with UK GDPR.

8. Marketing & Emails

We may send you updates, session news, or exclusive content if:

  • You’ve signed up for it

  • You’ve booked with us and haven’t opted out

You can unsubscribe at any time via email or the link in our emails.

9. Your Rights

You can:

  • Access your data

  • Update or correct it

  • Ask us to delete it

  • Object to or restrict how we use it

  • Withdraw consent for marketing

📩 Just email info@OTBCoaching.co.uk to make a request.

10. Cookies

We may use cookies to:

  • Help the site run properly

  • Measure performance (Google Analytics, Meta Pixel)

You can control cookies in your browser settings.

11. Changes to This Policy

We may update this policy. The latest version will always be available here. Please check back now and then to stay informed.

✅ Need Help?

If you have any concerns about your data or this policy, email us at info@OTBCoaching.co.uk.